Contact us


You can contact our support team on: +44 (0)20 3318 4000. We no longer are taking on any new accounts. If you would like a hosting account, please visit:

Our team are available from 9am – 5.30pm every day and via email 24 hours a day.

You can write to us at SilverServe, 9A Margaret Street, London W1W 8RJ.

Support centre

Before contacting us you may find some useful information in the support centre via the SilverServe control panel. If you still can’t find what you are looking for, please raise a support ticket. If you have a general enquiry, please complete the form below.

  • Frequently Asked Questions
    What is hosting?

    A web hosting service is a type of Internet hosting service that allows individuals and organizations to make their website accessible on the internet.

    Why different packages?

    Depending on the exact requirement of your website, SilverServe provides different packages to suit your needs.

    What is a domain name?

    A domain name is a friendly, easy to use reference that points to a particular location on the internet.

    What is my account?

    Your account provides access to your domain registrations, hosting and billing information.

    How do I renew a domain?

    You can renew your domain names in your control panel. From there, you can set your domain names to auto-renew to avoid the risk of forgetting. You will receive a notification prior to the renewal in provide the opportunity to cancel should you wish to do so.

    More information on our domain renewal policy for UK domains.

    How can I raise a complaint about my service?

    For more information on our service level agreement, please login to your control panel and create a ticket or click here to read our SLA.

    How do I report abuse?

    We take all reports of abuse very seriously. If you are aware of someone breaching our terms of service or the law whilst using our network, please submit an abuse report using the form below.

    All reports are reviewed and investigated promptly to ensure that our network is used in accordance with our Terms and conditions.

    All abuse reports will be investigated within 48 hours from the time of being reported, and if appropriate action will then be taken.

    If you would prefer to email,

General enquiry


Please note: All support ticket receive an automatic email confirming that the ticket has been received successfully and the assigned ticket reference. You will need this for future correspondence.